General Purpose Responsible for ensuring a product or service meets the established standards of quality including reliability, usability and performance. Main Job Tasks and Responsibilities

• draft quality assurance policies and procedures
• interpret and implement quality assurance standards
• evaluate adequacy of quality assurance standards
• devise sampling procedures and directions for recording and reporting quality data
• review the implementation and efficiency of quality and inspection systems
• plan, conduct and monitor testing and inspection of materials and products to ensure finished product quality
• document internal audits and other quality assurance activities
• investigate customer complaintsand non-conformance issues
• collect and compile statisticalquality data
• analyze data to identify areas for improvement in the quality system
• develop, recommend and monitor corrective and preventive actions
• prepare reports to communicate outcomes of quality activities
• identify training needs and organize training interventions to meet quality standards
• coordinate and support on-site audits conducted by external providers
• evaluate audit findings and implement appropriate corrective actions
• monitor risk management activities
• responsible for document management systems
• assure ongoing compliance with quality and industry regulatory requirements

Education and Experience

• Bachelors degree preferred
• certifications an advantage including Quality Auditor, Quality Engineer, Quality Improvement Associate, Six Sigma
• quality inspection, auditing and testing experience
• experience with implementation of corrective action programs
• product or industry-specific experience
• strong computer skills including Microsoft Office and databases
• knowledge of tools, concepts and methodologies of QA
• knowledge of relevant regulatory requirements

Key Competencies

• attention to detail
• communication skills - verbal and written
• data collection, management and analysis
• problem analysis and problem solving
• planning and organizing
• judgment
• decision-making
• customer service orientation
• teamwork

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Department:   Developmentally Disabled	Job Status:   Varies
FLSA Status:   Non-Exempt	Reports To:   Home Manager
Grade/Level:	Amount of Travel Required:   varies
Work Schedule: 24/7/365 Operation	Positions Supervised: None

POSITION SUMMARY The purpose of this classification is to provide direct care to agency's DD client population, and ensure that contracted services are provided on a continuous basis.  This entry level classification does not require previous experience in serving the DD population. ESSENTIAL FUNCTIONS Essential Functions Statement(s) Provide direct services to facility residential clients (e.g., ICF-DD, Supported Living) (e.g., assist client(s) with completion of various programming needs & requirements (e.g., monitoring and passing medication(s), client assigned house chores, meal preparation), personal care needs (e.g., proper dress, hygiene), & documenting clients' cooperation, activities, behavior issues; ensure health & safety of clients is maintained in accordance with delegated nursing guidelines. Monitor facility (inside and outside perimeter) on a routine basis to ensure safety of clients, staff and the community at-large (e.g., monitor incoming and outgoing telephone calls, conduct house and perimeter checks); ensure clients conduct themselves as directed while in the community &/or other public establishments; maintain itinerary sheets to account for whereabouts of all clients at all times performs routine coverage duties (e.g., maintains logs, files, activity records, issue violations). Meet with program staff, clients, regarding specific cases (e.g., client compliance with program requirements); track client activity (via Tracker &/or other internal system) in order to ensure information is accurate, consistent and maintained in the proper location and format in accordance with established laws, rules, policies and procedures; receives telephone inquiries from public, clients' family members, probation/parole authorities regarding procedures, rules and guidelines & refers to authorized staff; sorts, distributes mail. Education High School Graduate or General Education Degree (GED) Experience No prior experience necessary [gravityform id="1" title="true" description="true"]

Department:   DD Services	Job Status:   Full Time
FLSA Status:   Exempt	Reports To:   Program Manager
Grade/Level:	Amount of Travel Required:   local travel, as needed
Work Schedule:	Positions Supervised:
Varied shifts, as assigned, cover all shift on your case load	Habilitation Specialists

POSITION SUMMARY The purpose of this classification is to direct staff and manage daily operations of agency's DD supported living residences, and ensure that contracted services are provided on a continuous basis. Individuals in this classification manage 1-2 sites, and up to six clients. Staffing levels of supervision range from 15-20 direct reports. ESSENTIAL FUNCTIONS Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.   Essential Functions Statement(s)

• Provide direct services to facility residential clients (e.g., ICF-DD, Supported Living) (e.g., assist client(s) with completion of various programming needs & requirements (e.g., monitoring and passing medication(s), client assigned house chores, meal preparation), personal care needs (e.g., proper dress, hygiene), & documenting clients' cooperation, activities, behavior issues; ensure health & safety of clients is maintained in accordance with delegated nursing guidelines.
• Monitor facility (inside &outside perimeter) on a routine basis to ensure safety of clients, staff & the community at-large; ensure clients conduct themselves as directed while in the community &/or other public establishments; maintain client schedule to account for whereabouts of all clients at all times; performs routine coverage duties (e.g., maintains logs, files, activity records, MAR and client safety checks).
• Meet with program staff, clients, regarding specific cases (e.g., individualized service plan); track client activity in order to ensure information is accurate, consistent & maintained in the proper location & format in accordance with established laws, rules, policies & procedures; receives telephone inquiries from public, clients' family members, probation/parole authorities regarding procedures, rules & guidelines & refers to authorized staff; sorts, distributes mail.
• Supervise staff to ensure compliance with program requirements. Provide administrative quality assurance checks to ensure the house is operating according to provide guidance. Set staff schedules & accomplish other administrative tasks, related to the home, as necessary.
• Supervise & coordinate activities of shift staff (e.g., prepares & revises work schedules & assignments according to workloads, productivity expectations); participate in interview & selection process & recommends disciplinary action when appropriate; conducts performance evaluations; approves/denies leave requests when appropriate; trains new employees.
• Attend & participate in internal & external meetings as client's agency representative (e.g., individual service plan meetings, behavior support review meetings, vocational meetings)
• Interface with client service team members regarding changes in services or needs, reporting of MUI/UI's, court appearances, medical appointments, etc.
• Other related duties, assigned (e.g., attend in-service training programs, external professional development training; serve as DD Services Manager- On-Call (MOC), as assigned, including providing coverage to ensure appropriate staffing levels).

SKILLS & ABILITIES Education: High School Graduate or General Education Degree (GED) Experience: One to two years related experience [gravityform id="1" title="true" description="true"]

Job Description POSITION SUMMARY This position will oversee activities of assigned programs/facilities for DD Services. Thorough knowledge of assigned program(s) is required, including social work theories, interventions, evaluation techniques & treatment systems. The Program Manager will demonstrate leadership skills, in order to ensure clients are engaged on a routine basis, utilizing cognitive behavioral techniques, foster & promote healthy decision making & positive interpersonal skills. ESSENTIAL FUNCTIONS   Essential Functions Statement(s)

• Performs direct supervisory tasks (e.g., interview, select employees, recommend discipline, respond to grievances, conduct performance appraisals; approve/deny leave requests; conduct staff meetings), as required for residential program/ facility oversight.
• Oversees activities of assigned DD programs &/or facilities providing independent program related services as required by contractors (e.g., DODD), external entities with which business is conducted &/or evaluated (e.g., county DD agencies, DODD), agency requirements (e.g., develops, implements and evaluates program policies & procedures for assigned program(s); ensures consistency in interpretation of agency policies, procedures & contracts & provides guidance for, or independently establishes operational protocol; assist program managers, or other assigned staff (e.g., DD) with cases involving extreme behaviors requiring support &/or assistance from local authorities (e.g., police, emergency medical services, health & safety officials) &/or which present potential hazard to assigned staff &/or facility (e.g., exposure to diseases, violence &/or threats, safety hazards).
• Maintains confidentiality of client and employee information, files, data; develops & implements operational goals & objectives; reviews case files for compliance with federal, state laws, agency standards, rules & accreditation guidelines.
• Acts as a community advocate, in order foster and promote good neighbor perspectives, observances, and experiences; reviews statistics regarding services for specific program activities, trends, industry research results; assists external entities with difficult &/or sensitive inspections, investigations (e.g., county DD agencies).

SKILLS & ABILITIES Education: Bachelor's Degree in psychology, social work, criminal justice or 3 plus years as a manager or Supervisor. [gravityform id="1" title="true" description="true"]

Job Description: We are looking for an Office manager to organize and coordinate administration duties and office procedures. Your role is to create and maintain a pleasant work environment, ensuring high levels of organizational effectiveness, communication and safety. Office manager responsibilities include scheduling meetings and appointments, making office supplies arrangements, greeting visitors and providing general administrative support to our employees. Previous experience as a Front office manager or Office administrator would be an advantage. A successful Office manager should also have experience with a variety of office software (email tools, spreadsheets and databases) and be able to accurately handle administrative duties. Ultimately, the Office manager should be able to ensure the smooth running of the office and help to improve company procedures and day-to-day operation.   Responsibilities • Serve as the point person for office manager duties including: • Maintenance • Mailing • Supplies • Equipment • Bills • Errands • Shopping • Schedule meetings and appointments • Organize the office layout and order stationery and equipment • Maintain the office condition and arrange necessary repairs • Partner with HR to update and maintain office policies as necessary • Prepare payroll for submission to Human Resources. • Organize office operations and procedures • Coordinate with IT department on all office equipment • Ensure that all items are invoiced and paid on time • Manage contract and price negotiations with office vendors, service providers and office lease • Manage office G&A budget, ensure accurate and timely reporting • Provide general support to visitors • Assist in the onboarding process for new hires • Address employee’s queries regarding office management issues (e.g. stationery, Hardware and travel arrangements) • Liaise with facility management vendors, including cleaning, catering and security services • Plan in-house or off-site activities, like parties, celebrations and conferences Requirements • Proven experience as an Office manager, Front office manager or Administrative assistant • Knowledge of office administrator responsibilities, systems and procedures • Proficiency in MS Office (MS Excel and MS Outlook, in particular) • Hands on experience with office machines (e.g. fax machines and printers) • Familiarity with email scheduling tools, like Email Scheduler and Boomerang • Excellent time management skills and ability to multi-task and prioritize work • Attention to detail and problem-solving skills • Excellent written and verbal communication skills • Strong organizational and planning skills in a fast-paced environment • A creative mind with an ability to suggest improvements • High School degree; additional qualification as an Administrative assistant or Secretary will be a plus [gravityform id="1" title="true" description="true"]